In an organization, executive directors are members with a high rank who oversee complex, broad areas of administrative duties. They have a big role in setting the overall vision of a business. They are responsible for firing, hiring, and other administrative tasks.
Employers search for executive directors with education that is relevant, experience in directing, and a lot of expertise in their industry. In overseeing the policies and procedures of a workspace, executive directors need a strong vision for their business. Read further to learn about several of the most sought after skills for an executive director to have.
Skills for an Executive Director’s Resume
Among the most vital hard skills, one that a senior director could have is developing and revising the procedures of the business. This skill is one of the most impactful duties for executive directors. An executive director should also know how to ensure compliance and lead a facility.
In terms of soft skills, executive directors need oversight skills as well as strong leadership above all else. They must make sure that customers favorably view the business, so strong skills in customer service are vital as well.
Below is a list of the most crucial skills that an executive director should possess. They were ranked the most important skills by the percentage of resumes for executive directors on which they appeared. As an example, 13.3% of resumes for executive director listed procedures as a skill. Let’s see what an executive director must possess in terms of skills to succeed at work.
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List of Skills for an Executive Director
Procedures are methods that have been established in order to complete specific tasks. It’s similar to having an action plan for members on a team to fulfill their duties. Another comparison would be to a map which can save people from being roaming around in a confused manner while trying to figure out how to achieve a goal. When a business has procedures, they help set a good precedent and promote the use of positive practices.
The following list shows how procedures are leveraged in the role of Executive Director:
- Revamped the controls and internal procedures of the organization, reallocated/reorganized the staff, put into use best practices, and implemented performance tracking systems to support the organization’s continuous improvement.
- Created, organized, planned and administered procedures and policies of the business to ensure that operational and administrative goals are reached.
- Direct and expand activities of the program that focus on achieving organizational goals by safeguarding the standards of the organization via effective administration of procedures and policies.
- Develop processes and procedures to facilitate quality services while managing risks and minimizing the operational challenges of the owner operator.
Oversight over an employee refers to monitoring a situation or a process. The person with oversight over someone else is responsible for the project being completed. This usually is the duty of experts to monitor junior employees or newbies to a project. Here is the way oversight looks for an executive director as an example:
- Provide oversight and management for all operations of an assisted living community made up of 90 units.
- Lead and organize weekly meetings with managers to ensure adequate oversight, facilitate communication, and provide support/assistance as necessary.
- Provide strategic oversight at the executive level for daily operations of a nonprofit organization of 58K members that began in 1970.
The facility is where various operations occur. As an example, athletic and military events happen in sports and military facilities. We can use the word to refer to buildings, resources, and structures in which individuals provide a particular function. Shopping facilities, for example, are places in which we have the opportunity to buy goods and/or services. Here’s the way a facility is leveraged by Executive Director roles for example:
- Led staff in the implementation of a person-centered care philosophy, maximization of Medicare reimbursement, generation of electronic medical records, and use of alternative therapies at a facility.
- Orchestrated daily operations to include facility and material resources, management of finances, Human Resources, and public relations of the entity
- Managed the employees and oversaw all of the facility’s operations for a 106-unit independent- and assisted-living community, to include activities of the department and creation of policies for communicating.
4. Ensure Compliance
Ensuring compliance refers maintaining all of the standards were established. Enforcing all of the established policies also helps to ensure compliance. Here’s examples of how ensuring compliance is utilized by an executive director role:
- Produced and implemented procedures and policies for the program; monitored delivery of results of the program to guarantee compliance with regulations for equal opportunity and fair housing.
- Provided operational management on a daily basis, analyzed operations to make sure there was compliance with the mission and goals, and oversaw budgeting and planning of the entity’s finances.
- Supervised staff and evaluated the performance of each Licensed Nursing Assistant to make sure compliance with set expectations of performance and standards of practice.
- Created and implemented procedures /policies in all necessary functional areas to make sure there was compliance with generally accepted principles of accountability and regulations at the federal/state levels.
5. Business Development
Business development refers to initiatives or ideas that to improve the way a business functions. Ads, sales, development of new products, vendor management, and supply chain management, and are only some of the divisions participating in this. There’s still tons of alliance forming, negotiating with people, networking, and attempting to lower costs. The goals established for development of the business coordinate and guide each of these sectors and operations. Here are examples of the way business development works in executive director roles:
- Conduct programs for mentoring and training of youth business development, organize the process of integrating donated technology into educational systems (primary and secondary).
- Designed business and strategic plans, managed the overall admin and management operations, and was accountable for every organizational function.
- Coordinated recruitment of physicians, managed finances, managed the marketing, managed care contracting, managed operations of the clinic, and developed business initiatives.
6. Customer Service
Customer service refers to the process of offering to help each current and potential customers by resolving issues, providing the answers to questions, and giving phenomena service to them. The primary goal in serving customers is to develop a strong relationship with them to keep them returning for more business. Here’s examples of the way customer service is leveraged in executive director roles:
- Built partnerships by negotiation with leaders of regional hospitals and provided significant enhancements to patient care, regulatory results, and outcomes in customer service.
- Through a nurturing environment, provided leadership that improved customer service and productivity as evidenced by outstanding survey results of facility and physician satisfaction.
- In customer service, financial management, marketing and sale, added to the development of standard performance indicators and operating procedures.
7. Financial Management
Here’s how Financial Management is used in Executive Director jobs:
- Insure proper facility maintenance, financial management, human resource administration, and clinical services related to facility programs as assigned.
- Developed financial management tools and worked with department heads in the utilization of these tools resulting in improved variable expense management.
- Restructured and automated organizational management systems for greater efficiency and cost accountability in project operations, financial management and international communications.
- Developed state policies, procedures and financial management systems relating to the administration of all federal nutrition programs throughout West Virginia.
8. Human Resources
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.Here’s how Human Resources is used in Executive Director jobs:
- Developed and updated agency policy directives and procedures for Therapeutic Foster Care, Out-Patient Mental Health, Administration and Human Resources.
- Established infrastructure for start-up organization including facility, human resources and staffing, information technology, finance and accounting functions.
- Collaborated with Human Resources senior management in developing and implementing Strategic Workforce Planning (SWP) framework and methodologies.
- Restructured the Human Resources Center to identify administrative shortfalls and instituted an organizational tracking system to monitor personnel actions.
9. Strategic Plan
Here’s how Strategic Plan is used in Executive Director jobs:
- Designed and implemented divisional balanced scorecard reporting metrics and processes to support Operational and Strategic Planning and CEO Monthly Business Meetings.
- Developed strategic plan; identified and acquired resources to create a sustainable statewide non-profit organization formed after merger of two organizations.
- Directed all entertainment logistical support, strategic planning and contract negotiations for national and international performance artists and their management.
- Developed and implemented a strategic plan to redevelop the symphony audiences and provide long term vision for an organizational turnaround.
10. State Regulations
State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.Here’s how State Regulations is used in Executive Director jobs:
- Ensured compliance with all federal/state regulations by developing and monitoring of facility-wide Continuous Quality Improvement activities in conjunction with management team.
- Interpret federal and state regulations to assure compliance and efficient integration with established policies and procedures of the community.
- Provide leadership to company and department managers to ensure company meets Federal and State regulations and quality standards.
- Assisted in admission/acceptance assessment process and necessary documentation in compliance with state regulations with Chapter DHFS 89.